Frequently Asked Questions

Domestic
Orders

How do I qualify for free shipping?

Standard shipping within Australia is free on any order above $149.00 (not including promotions). Your order must total $149.00 or above after any other discounts are applied.

All postage and handling prices are $AUD unless otherwise stated.

When will my order ship and where does it ship from?

Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at [email protected] and we’ll get back to you as soon as possible. 

We process and ship out orders Monday through Friday, excluding public holidays. Orders will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Once shipped, you’ll receive an email from [email protected] with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

All orders are shipped from within Australia.

What shipping methods do you offer?

Our standard shipping method is Australia Post. 

We provide Express Post shipping at an additional cost. With Express Post shipping your order should arrive within 1-2 business days*.

*Due to COVID-19, Australian orders may take up to a week.

Australia Post services are NOT automatically covered by any insurance and any damage or loss of parcel after it has been sent is solely at the buyers risk. By purchasing with Biosuperfood Australia, the buyer accepts Biosuperfood Australia are not liable for any refunds or reimbursements for damage or loss from using Australia Post services.

If you are concerned about wanting insurance, please contact our team to arrange for small additional costs. Once dispatched and tracking details provided, Biosuperfood Australia accepts no responsibly for delivery delays or loss of parcels. Our team are able to lodge enquiries on behalf of customers with Australia Post, which will typically speed up locating missing or late deliveries.

How can I track my order?

Once shipped, you’ll receive an email from [email protected] with your Australia Post tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

You can track your order HERE.

International
Orders

Does BioSuperfood Australia ship internationally??

Absolutely! BioSuperfood Australia ships to the following countries

Australia, New Zealand, Malaysia, Hong Kong and Singapore, Indonesia, The Phillipines.

*Due to COVID-19, International orders will be delayed and some countries are not accepting deliveries. Please see Australia Post for further updates https://auspost.com.au/service-updates/international-delivery-updates

**NOTE: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

What shipping methods do you offer?

Our standard shipping method is Australia Post. 

We provide Express Post shipping at an additional cost. With Express Post shipping your order should arrive within 5-10 business days*.

*Due to COVID-19, International orders will be delayed and some countries are not accepting deliveries. Please see Australia Post for further updates https://auspost.com.au/service-updates/international-delivery-updates

Australia Post services are NOT automatically covered by any insurance and any damage or loss of parcel after it has been sent is solely at the buyers risk. By purchasing with Biosuperfood Australia, the buyer accepts Biosuperfood Australia are not liable for any refunds or reimbursements for damage or loss from using Australia Post services.

If you are concerned about wanting insurance, please contact our team to arrange for small additional costs. Once dispatched and tracking details provided, Biosuperfood Australia accepts no responsibly for delivery delays or loss of parcels. Our team are able to lodge enquiries on behalf of customers with Australia Post, which will typically speed up locating missing or late deliveries.

When will my order ship and where does it ship from?

Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at [email protected] and we’ll get back to you as soon as possible. 

We process and ship out orders Monday through Friday, excluding Australian public holidays. Orders will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Once shipped, you’ll receive an email from [email protected] with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

All orders are shipped from Australia.

How can I track my order?

Once shipped, you’ll receive an email from [email protected] with your Australia Post tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

You can track your order HERE.

Refunds & Returns

What if my order arrives damaged?

If your products arrive damaged, please contact us immediately at [email protected]  so we can discuss your replacement. You may be asked to provide photo or video evidence of the damage, so please keep ALL products and packaging. 

What is your refund policy?

You can read our full refund policy HERE.

What are your terms of service?

You can read our terms of service HERE.

Payments

What payment methods do you accept?

Orders can be paid by;

  • Credit Card
  • Paypal
  • Afterpay
What is your privacy policy?

You can read our privacy policy HERE.

BioSuperfood Questions 

How much BioSuperfood should I take?

It is suggested introducing any superfood to the body slowly.
The average adult usage guideline of 4–6 capsules a day, is just a beginning amount for a person in reasonably good health.
Adjust the amount depending on your diet, activity level and health status.
Athletes or people with health challenges may need a higher amount of 6-8 capsules a day.
Every body is different and it is important to listen to the body. Drink plenty of pure water to flush out your body’s toxins.
If a body has any health challenges, such as sensitive stomach, inflammatory bowel symptoms, kidney or liver compromise, high blood pressure or hypertension, heart problems or a sensitive body, it is suggested a more gradual introduction than usual.
For example, start at half the suggested beginning amount and hold that for the first ten days to see how the body responds.
If the body readily accepts the new superfood, then incrementally increase the amount every ten days thereafter up to the desired amount. Children should start with half the suggested beginning adult usage guideline (or less depending on body weight) and adjust gradually upwards.

Disclaimer
The information provided on this site is not medical advice and should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. You are encouraged to make your own health care decisions based upon your research and in partnership with your health care professional. If you are uncertain, consult with a qualified health professional before altering your diet, physical exercise, or medication. All BioSuperfood & BioPreparation information supplied by BioNutrition www.bionutrition.ca

Can I continue to take other vitamins, supplements and herbs?

It is suggested to start BioSuperfood gradually while continuing to take your previous vitamins, supplements and herbs. You may eventually be able to reduce these supplements because BioSuperfood products provide more absorption and utilization of vitamins, minerals, amino acids, enzymes and essential fatty acids (such as Omega oils) than isolated supplements.

As this super nutrition wakes up your body, the intestines are cleansed and your body will become more efficient needing less nutrient supplementation.

It is not a good idea to start a cleansing program at the same time since BioSuperfoods are very cleansing themselves. Starting a colon-cleansing program or taking detoxifying herbs at the same time as BioSuperfood, could produce too much cleansing.

It is not a good idea to introduce any new supplement at the same time as other dietary changes. Do one thing at a time to monitor the results.

Disclaimer
The information provided on this site is not medical advice and should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. You are encouraged to make your own health care decisions based upon your research and in partnership with your health care professional. If you are uncertain, consult with a qualified health professional before altering your diet, physical exercise, or medication. All BioSuperfood & BioPreparation information supplied by BioNutrition www.bionutrition.ca

Are there any contraindications using BioSuperfood and BioPreparation with prescribed drugs?

At this time, we know of no known contraindications using BioSuperfood/BioPreparation with any vitamin, herb, supplement, homeopathic remedy, other holistic products or drug. Since BioSuperfood/BioPreparation increases the absorption and utilization of everything that is ingested, you  may want to monitor the need for vitamins, supplements and especially drugs, to see if the amount can be reduced.

Disclaimer
The information provided on this site is not medical advice and should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. You are encouraged to make your own health care decisions based upon your research and in partnership with your health care professional. If you are uncertain, consult with a qualified health professional before altering your diet, physical exercise, or medication. All BioSuperfood & BioPreparation information supplied by BioNutrition www.bionutrition.ca

How long will it take before I start to notice results?

Studies show that it generally takes at least 90 days for any permanent change in the body to take effect. This includes changing personal habits, quitting smoking, dieting to lose weight, results from natural supplements, etc.

Some people notice dramatic changes the first week while others notice gradual changes over several months.

People who are healthy may not notice anything dramatic but then realize after a few months that they are sleeping less, have more energy, have cut a minute off their running time, their hair is thicker and shinier or they can handle stress better. Some people notice a general feeling of well being, while others noticed they have not gotten sick. Some changes can be subtle and take a while to occur.

Disclaimer
The information provided on this site is not medical advice and should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. You are encouraged to make your own health care decisions based upon your research and in partnership with your health care professional. If you are uncertain, consult with a qualified health professional before altering your diet, physical exercise, or medication. All BioSuperfood & BioPreparation information supplied by BioNutrition www.bionutrition.ca

Why is my digestion affected?

Incomplete digestion, sluggish intestines and a clogged bowel are all conditions that will benefit from BioSuperfood.

However, the old plaque and gunk coating these organs must first be cleaned out. Gas, bloating, nausea, loose stools or any change in bowel movements are a sign the body is cleaning out first.

Once this passes, the body will be able to absorb more nutrients from food and supplements and more efficiently eliminate wastes and toxins. If a subject throws up after the first few introductions, it means too much BioSuperfood has been given too fast.

Disclaimer
The information provided on this site is not medical advice and should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. You are encouraged to make your own health care decisions based upon your research and in partnership with your health care professional. If you are uncertain, consult with a qualified health professional before altering your diet, physical exercise, or medication. All BioSuperfood & BioPreparation information supplied by BioNutrition www.bionutrition.ca